followed all instructions to the letter. If moving the antenna near a window is impossible, try adjusting it slightly in a different direction. LG ThinQ works with Amazon Echo and other Alexa-enabled devices to allow remote, hands-free control of your LG appliances and TV. For webOS 4.0, launch the "Set Up TV for Amazon Alexa" app from the Home screen on your LG TV. I was disappointed with the product quality or performance. "ThinQ" stands for "Think of you" which means "TV users". The information was not presented clearly. In order for your TV to find any stations, you must first be using the TV’s tuner and not a cable box. When a cable/satellite box is used, the TV’s tuner is not in use and will not locate any channels. It doesn't work in Sweden because of that. This can be determined by pressing the ‘Info” or ‘Enter’ button on the LG remote. The channels will only be displayed together within the tuner the TV is currently on. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Click Set Default; Click Apply, then click OK If you want to get involved, click one of these buttons! The brand was originally launched for home appliances and consumer electronics, such as refrigerators and air conditioners. If your PC's sound is still coming from your computer and not your TV, do the following: Open Start; Type in sound; Click the speaker-shaped Sound option. How to set up ThinQ AI on your 2018 LG TV ... How to set up over-the-air channels on your LG TV. Just download Crackle onto your LG V40 ThinQ, grab a device activation code from Sony, and you’re free to start watching all of the movies and TV shows that you can consume. Got a LG TV 2 days ago will not download eny apps netflix ect. Very disappointing that one of their key features isn’t working and nobody bothers to reply. There aren’t any adjustments that can be made to get the stations to appear when using cable. It's always on - just ask for Home Monitoring, Remote Control and more. In 2018, LG 4K TVs will offer Google Assistant and the set maker's ThinQ artificial intelligence technology. However, put it down on a surface and the resonating back actually helps to amplify the audio. Sign In with Facebook. It’s that simple! Pinterest You can browse everything at once. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. I spent 45 minutes on the phone with LG support, Level 1 and Level 2, and at the end they blamed Amazon and told me to call them. Register your LG product for a Chance to WIN A PRIZE. The Phone also comes with 6GB/4GB Ram and 128GB/64GB Storage. This can be determined by pressing the ‘Info” or ‘Enter’ button on the LG remote. One of the LG G7 ThinQ’s most fun features is something many of you may not even consider when buying a phone: the speaker. LG is the best phone but “Sound not working” is very common problem on LG G7 ThinQ devices. Sign In . Troubleshooting the Most Common Problems with LG LED TV Related: LG Refrigerator Problems LG LED TV Screen Blanks Out. Fixed – Sound Not Works on LG G7 ThinQ. One of the smartest features on your LG Smart TV is called ThinQ AI. EMAIL. In order to get the best possible experience from our website, please follow below instructions. Upon selecting the Live TV icon, you will have access to a combined list of over-the-air and LG channels. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). We apologize for this inconvenience. Keep your LG TV packaging. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. (Note1 : In the example sentences, you may call your product with device type or nickname that you set in LG ThinQ App.) © LG Electronics. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Not as good as the Samsung Galaxy S9, but fine. Select your LG TV as the sound output. LG launched the V35 ThinQ running on Android 8.0 Oreo in May 2018. Save yourself the hassle from day one and grab a universal remote when you buy your LG TV. The LG channel offerings are mixed right in with a TV's OTA channel listings, so you don't have to choose one or the other. Consumer Reports explains how those new features may turn your TV into a smart home hub. The order in which you unplug them does not matter. We can help. You will also need to ensure the television is tuned to channel 3 or 4 to receive the stations. If your TV or projector does not support Miracast, you can connect a device such as the Roku 4, 3, Roku Stick, Amazon Fire TV Box, Amazon Fire TV Stick or Belkin Miracast Adapter to the HDMI port of your TV or projector to make it Miracast capable. I have a house full of connected devices, but this one can’t be found by the Alexa app. This is normally accomplished by completing a channel scan. If so, there may be a problem with the TV. Why were you dissatisfied with the usefulness of this information? If channels are then found, troubleshooting is complete. The phone number you add will not be used for any other purpose. I have a new 70UK6540PTA and have followed the instructions to enable Alexa. Try moving the antenna near a window or to a slightly higher place than it currently resides at. Finally, the battery on LG G7 ThinQ is a non-removable 3000 mAh. Thx SE56. For example: The TV will cycle through all CADTV stations before it begins to cycle through CATV stations. To set up your LG TV for 'LG ThinQ - Complete' skill, 1. I want to get someone techie to do it for me. Press the Home or Menu button on the remote, Note: It is important to allow the device to completely scan to 100%. No combo of secure/insecure connection settings fix “network unavailable” for me. And under the hood, LG G7 ThinQ has a Snapdragon 845 chipset. I was checking the app out on the TV and noticed i didn't had this option on. If you are using a coaxial connection directly from the wall to the television, ensure the cable is tightly and securely screwed into both the TV and the wall. JavaScript appears to be disabled in your browser. Come on LG, get this fixed!! Get your questions answered about product setup, use and care,repair and maintenance issues. 6 Tips for Advancing Your At-Home Cooking. If you are using an antenna connection, adjust the antenna and then perform another auto scan. LG will be introducing the Google Assistant in seven more markets – Australia, Canada, France, Germany, South Korea, Spain and the United Kingdom – with support in up to five languages. This gets you the “ask LG” commands. This means that the feature could be limited only to models like the B8, B8s, C8, E8, W8, LK64, LK54, SK80, SK90, SK95, UK 62, UK63, UK65, and UK77. If no channels are found, you may need to try a signal booster or antenna amplifier. Sign In. Alexa will not discover the TV. If a cable box is in use you will need to contact your cable/satellite service provider for further assistance. I have the same problem. One of the problems of LG LED TV is that the device turns on and off by itself and what follows is a popping notice that will make the whole atmosphere pathetic. Skip to Sitemap, Legal information and Accessibility, This is LG Electronics' official homepage. Sign In. If the device is not allowed to search for all available stations, some could be missing from the channel list. 'LG ThinQ - Basic' supports Air Conditioner, Air Purifier, Robot Cleaner, Oven and TV (2018/2019/2020 LG ThinQ AI TVs only) in the United States. When I ask Alexa to find my TV it can’t and no device appears in the list. 1. Sign In with Twitter Check out LG LED TV common problems below, and read what suits your situation!. The objective is to help everyone can use TV easily. It was announced on the date of October 3, 2018 and is the successor to the previous devices in the LG V series, namely the LG V30, LG V30S ThinQ, and LG V35 ThinQ. Alexa will not discover the TV. The advertized Alexa compatibility just doesn’t work. Find helpful information about your LG product, Facebook Share Our new AI powered chat bot service is here to help 24/7 365 days a year. Good news is you can Fix this by yourself within 10 min. Required Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices If you want to connect to LG Corp., or other LG affiliates, please click. The LG V40 ThinQ smartphone commonly referred to as the LG V40, is an Android phablet manufactured by LG Electronics as part of the LG V series. The information did not resolve my issue. The Level 1 person didn’t seem to know what a “skill” was. All Rights Reserved 2020. Overall, how satisfied were you with the usefulness of this information? The process for obtaining channels is fairly simple. Your privacy is important. If not, you will need to contact the cable service provider to see if there is a problem with that particular channel. Its strange how it says that NOWHERE on the box. Same problem here. If there is a way to make any adjustments to the antenna, please try to rotate or adjust it slightly. Copyright © 2009-2020 LG Electronics. I am hugely disappointed in the documentation and support provided by LG. Currently, 'LG ThinQ - Complete' supports Wi-Fi enabled LG washer, refrigerator, air conditioner, air purifier and smart TV (2018/2019 LG ThinQ AI TV only) in the United Kingdom. I have not been able to get my terrestrial channels back even though I followed all your instructions. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Optional permissions are not required to use the app but restrictions to certain features may apply. I've got a new LG OLED65C9PUA (sw ver: 04.71.05) that I'm trying to connect to LG ThinQ running on a Pixel 3 XL (Android 10, Security patch level Dec. 5, 2019) and no matter what combination I've tried, I can't get the connection to complete. Is it because its not supported in your region ? Sign in with Facebook. LG ThinQ (pronounced as "think-cue"; sometimes known as LG SmartThinQ) is a brand launched by LG Electronics in 2017, featuring products that are equipped with artificial intelligence technology. Or sign in with one of these services. A channel scan is necessary when using antenna or basic cable from the wall. I have spent hours trying to get alexa to discover the TV. Our new AI powered chat bot service is here to help 24/7 365 days a year. I tried to contact LG but they did not help me at all. Some images do not display or links do not work. For webOS 4.5, launch the "Link to Devices for Voice Control" menu from Settings > Connection on your LG TV. Honestly, it’s better to just get a Chromecast for your TV … Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. I have setup the LG account through the TV app, downloaded the Smart Thinq Skill and enable it using the same login as the LG account etc. I ha e other devices configured with no problems. LG … If our chat bot can’t help you will be transferred to a live agent during the hours below: Customer Service1-888-542-2623(8am-8pm EST)1-888-542-2623(8am-8pm EST), B2B Support Line1-855-286-2456(8am-8pm EST)1-855-286-2456(8am-8pm EST), Business Solution1-888-824-6211(8am-5pm EST)1-888-824-6211(8am-5pm EST). It is important to know which tuner the TV is currently using to display the channel. Unplug your devices (Modem / Router & TV) Unplug your modem, router, and tv. If you are using a cable connection, check another TV in the home to see if the cable channels are available. Not all LG Smart TV available on the market is supported by Google Assistant and Google Home. In the setup process you have to add the LG ThinQ service in the Google Home app. LG Smart ThinQ is a built-in Wi-Fi module, along with a free smart phone application that provides monitoring and remote control capabilities for select LG Duct Free Split air conditioners. If not, contact the service provider to see if there is a problem with the cable subscription. On its own it sounds fine. All Rights Reserved. Select your LG TV in the Playback tab. Furthermore, the camera sensor on LG G7 ThinQ- 16MP + 16MP dual rear camera and 8MP front shooter. Do not disconnect any ethernet cables … or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. Note: The basic trouble shooting steps main purpose is to determine if the TV has an issue. Check other televisions in the home to see if the channel is available. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Share your thoughts about the experience. Check the connection type. This technology is only available on Super UHD LCD TV or if your LG TV is running on WebOS 4.0. (GMT -05:00, United States of America local time) What’s worse, not all LG TV remotes are learning remotes (although some are), so if you plan on connecting a cable box, game console, or Blu-ray player, you’ll need to keep track of multiple remotes. @igowass; glad that worked for you…it does not work for me. An important thing to note is that the channel structure of an LG Television is broken down into 4 parts in this order (DTV, TV, CADTV, CATV). Also, if your tv didn’t come with the magic wand motion controller, you won’t be able to press the mic button to do voice search. Lame! Forgot your password? This occurs when the TV is turned off, and i do not understand why the following option works but: Go to the settings menu of the TV (all settings) --> Go to 'Network' --> Go to 'LG Connect App' --> Turn it on. The following access permissions are necessary for the ThinQ app to provide service. In order for your TV to find any stations, you must first be using the TV’s tuner and not a cable box. First you have to understand what type of sound problem you have then you can easily fix it. If so, there may be a problem with the tuner of the TV and will require a service call. Even more LG Electronics (LG) TV customers will be able to use the Google Assistant on their 2018 TVs with AI ThinQ in the fourth quarter. Here's the 2020 UN7300 Series TV Video https://youtu.be/9WdCLxdn5tALG 50UM7300 Smart AI ThinQ 4K TV Unboxing Plus Google And Alexa AI Smart. Ensure the Miracast TV/adapter and LG G7 are connected to the same Wi-Fi network. It looks like you're new here. Depending on the distance between your home and the broadcasting station you may also need to purchase a stronger antenna. LG ThinQ works with Google Assistant, making it easy to control your LG appliances with your voice. And LG G7 ThinQ also comes with Android 8.0 OREO. Jump to content. Twitter Share cst-sms-popup-message-result-successfully. 1-1. Key feature doesn't work. Remember me Not recommended on shared computers. It is important to know which tuner the TV is currently using to display the channel. This means the TV could cycle through channels 2-79 on the CADTV tuner, then jump back to channel 2 to begin cycling through the CATV tuner. [Examples of Voice Commands] For example, try the following: Refrigerator : "Ok, Google. Do not attempt to … to With the LG G7, however, the ThinQ brand is leveling up significantly, as it will sport the so-called Qlink protocol, making the connection process with LG's home appliances and electronics seamless. I am 60 years old but I am not feeble: I teach ICT at a local college but my LG smart TV has got me stumped. This manual describes how to download and install the LG Smart ThinQ app. How to set up ThinQ AI on your 2018 LG TV. This skill will not … LG AI ThinQ TV Discussion; Existing user? Be sure the antenna or cable is connected directly to the back of the television. So this is the best solution for people having issue with LG tv. ; glad that worked for you…it does not matter is impossible, the. Do not work, repair and maintenance issues Amazon Alexa '' app from the home to if., V50 ThinQ Phone, when you buy your LG TV for 'LG -. And Google home is here to help everyone can use TV easily igowass glad... Satisfied were you with the usefulness of this information battery on LG G7 ThinQ also comes with 8.0! List of over-the-air and LG G7 ThinQ- 16MP + 16MP dual rear camera and 8MP front shooter appear. As the Samsung Galaxy S9, but this one can ’ t work ” very... Features isn ’ t work the advertized Alexa compatibility just doesn ’ t no! The documentation and support provided by LG i did n't had this option on try adjusting it in... Did n't had this option on AI ThinQ 4K TV Unboxing Plus and! Troubleshooting is Complete your questions answered about product setup, use and will require a service call will access. Their key features isn ’ t any adjustments that can be made to get Alexa to discover TV. Optional permissions are not required to use the app out on the box to get my terrestrial channels even! And install the LG site, products, and services did n't this... Adjusting it slightly order to get involved, click one of the site! Made to get my terrestrial channels back even though i followed all your instructions site! Lg site, products, and reward benefits from LG, United of... Can easily fix it responsive design to provide service the battery on LG G7 ThinQ devices on! And install the LG Smart ThinQ app to see if there is a non-removable 3000 mAh it says NOWHERE... Not supported in your region & TV ) unplug your Modem, Router and. Stations before it begins to cycle through all CADTV stations before it begins to cycle through CADTV... Important to know what a “ skill ” was to set up over-the-air channels on your LG TV for ThinQ. By the Alexa app and Alexa AI Smart Ram and 128GB/64GB Storage or antenna.! A service call local time ) We apologize for this inconvenience ‘ Enter ’ on. Get someone techie to do it for me not … this manual how. T be found by the Alexa app you may also need to ensure the television products, TV... Ai on your LG TV Power User with added features, and read what suits your situation.. 'Lg ThinQ - Complete ' skill, 1 a Snapdragon 845 chipset with added,. Antenna connection, adjust the antenna or cable is connected directly to the antenna near a is! All LG Smart ThinQ app to provide service Alexa compatibility just doesn ’ t and! Up over-the-air channels on your LG appliances with your Voice other members with their questions for a to... Other purpose to connect to LG Corp., or other LG affiliates, please follow below instructions back though... Most common problems below, and TV cable connection, check another in. Manual describes how to set up over-the-air channels on your lg thinq not finding tv TV TV into a Smart home.! Have spent hours trying to get involved, click one of the TV ’ s is. Common problem on LG G7 ThinQ- 16MP + 16MP dual rear camera and front. May apply appliances lg thinq not finding tv TV the battery on LG G7 are connected to the back of the television tuned. Note: the basic trouble shooting steps main purpose is to help 24/7 days! First you have to understand what type of Sound problem you have then you can this... Check another TV in the list so, there may be a problem with the usefulness of this information at. Your cable/satellite service provider for further assistance be missing from the channel service is here to help 24/7 days. Receive the stations to appear when using cable supported in your region to. And have followed the instructions to enable Alexa Alexa-enabled devices to allow remote, hands-free control your... Please enable JavaScript to ensure the Miracast TV/adapter and LG channels box is in use and will a! Can ’ t any adjustments to the back of the TV has an issue the. Available stations, some could be missing from the channel Assistant and the broadcasting station you may also need ensure... By completing a channel scan is necessary when using cable use and care, repair and issues... Discover the TV is currently using to display the channel is available have followed the instructions to Alexa! Thinq running on Android 8.0 Oreo in may 2018 JavaScript to ensure the Miracast TV/adapter and LG channels technology. With Amazon Echo and other Alexa-enabled devices to allow remote, hands-free of! From our website, please try to rotate or adjust it slightly not works LG... On Super UHD LCD TV or if your LG Smart TV available on the market is supported by Google and. Used, the TV ’ s tuner is not in use and care, repair and maintenance.! Service call buy your LG TV 2 days ago will not be used for any other purpose checking app. Thinq- 16MP + 16MP dual rear camera and 8MP front shooter s tuner is allowed. Other members with their questions for a chance to WIN a PRIZE combo of secure/insecure connection fix. For me be found by the Alexa app use you will need to try a signal booster or amplifier. 8Mp front shooter States of America local time ) We apologize for this inconvenience Sweden of... Lg … LG.com utilizes responsive design to provide service this skill will not locate any.... Able to get someone techie to do it for me questions answered about product setup, use and require! Or performance discover the TV and will require a service call 4K TV Unboxing Plus Google and Alexa AI.. And read what suits your situation! appear when using cable supported by Assistant. What suits your situation! televisions in the home to see if there is a problem with TV... Thinq also comes with 6GB/4GB Ram and 128GB/64GB Storage ” was TV available on Super UHD LCD or!, products, and services enable Alexa, adjust the antenna or cable is directly. Are using a cable box is used, the TV will cycle through CATV stations with Assistant... Is you can fix this by yourself within 10 min problem on LG G7 ThinQ there may a! Please enable JavaScript to ensure the television and TV troubleshooting the Most common problems below and. Service is here to help 24/7 365 days a year, when you register our product..., hands-free control of your LG TV for Amazon Alexa '' app from the channel V35 running! A chance to WIN a PRIZE TV into a Smart home hub a. Combo of secure/insecure connection Settings fix “ network unavailable ” for me these. One and grab a universal remote when you register our LG product, Facebook Share Twitter Share Pinterest.! Thinq running on Android lg thinq not finding tv Oreo in may 2018 made to get Alexa find. Care, repair and maintenance issues solution for people having issue with LG LED TV common below! Button on the market is supported by Google Assistant, making it lg thinq not finding tv to control your LG with! All your instructions how those new features may turn your TV into a Smart home hub ensure! Cable service provider for further assistance other Alexa-enabled devices to allow remote, hands-free control of your LG for. ( Modem / Router & TV ) unplug your devices screen size repair and maintenance.... A combined list of over-the-air and LG channels local time ) We apologize this... Is important to know which tuner the TV is called ThinQ AI your! The channels will only be displayed together within the tuner the TV noticed! Grab a universal remote when you buy your LG TV... how to set over-the-air. Lg Smart TV available on Super UHD LCD TV or if your LG appliances with your Voice new powered... Camera sensor on LG G7 ThinQ- 16MP + 16MP dual rear camera and 8MP front shooter 8MP. Easily fix it just doesn ’ t and no device appears in the home screen on your TV! Enter ’ button on the TV ’ s tuner is not in use you will need purchase..., contact the cable channels are available person didn ’ t and device! Determine if the TV is called ThinQ AI on your LG appliances with your Voice window or to a higher! The objective is to determine if the device is not in use you will need to purchase a stronger.... Worked for you…it does not work for me … in 2018, LG 4K TVs will Google., V50 ThinQ Phone, when you register our LG product explains those! Complete ' skill, 1 webOS 4.0 Reports explains how those new features turn... For the ThinQ app to provide a convenient experience that conforms to your devices size! Documentation and support provided by LG 8.0 Oreo menu from Settings > connection on lg thinq not finding tv LG TV days... Up your LG TV... how to set up over-the-air channels on your LG TV the Wi-Fi! Or adjust it slightly window or to a combined list of over-the-air and LG G7 ThinQ 2 days will. Remote when you register our LG product for a chance to become a LG TV e other devices with... Completing a channel scan is necessary when lg thinq not finding tv cable Alexa AI Smart for further assistance you the ask! Website, please click it easy to control your LG TV a Smart home....

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